Marketing Champion

2020 Salesforce Marketing Champions List
2020 Salesforce Marketing Champions List

I am happy to share that I was included, with many talented and passionate individuals in the inaugural cohort of Salesforce Marketing Champions. The first class was announced on its blog on April 20, 2020. Congratulations to everyone!

Fortunately for me, I have had the pleasure of working with or at least getting to know, many of the newly minted champions. It’s even more exciting to see a great number of people I haven’t interacted with, meaning I have the opportunity to meet and learn from others I might have otherwise not crossed paths with. In my experience, the marketing circle is far smaller than some of its sibling (sometimes rival) departments, so it’s nice to see my circle expand!

GIF (image) from Reddit via GIPHY

Follow #MarketingChampions on Twitter see posts from individual champions and learn more about the program’s activities. You can also follow the Marketing Cloud Champions list curated by Guilda Hilaire, Senior Manager of Product Marketing at Salesforce Marketing Cloud.

Virtual Dreamin 2020

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On May 16 at 10 am EST, I am co-presenting Customer Service is Social with my friend, Karisa Booth during Virtual Dreamin‘s inaugural, completely virtual, 24-hour marathon event taking place May 16-17. Karisa and I worked together for more than 2 years and have both spoken on this topic in the past. For the first time, we’ll share the stage to cover this topic and how you can leverage it for your organization’s benefit.

You will learn how and why combining the power of Social Studio’s listening capabilities with Service Cloud’s case management capabilities to create a unified and consistent customer experience. Social compliments service, it doesn’t replace it. Learn how you can optimize and efficiently automate your social customer service.

Speaker Profiles

Where you can follow Virtual Dreamin

Virtual Dreamin is Accessible

Why you should attend Virtual Dreamin per Jill Hourani